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将眼科管理人员及其管理团队的技能、绩效和职业满意度提升到一个新的水平，第二版
UP: Taking Ophthalmic Administrators and Their Management Teams to the Next Level of Skill, Performance and Career Satisfaction，Second Edition
著作简介
Price : $122.96
Pages : 320pages
Publisher : Slack Incorporated，Edition 2(May 15, 2021)
SBN-10 : 1630919209
ISBN-13 : 978-1630919207
Language : English
著者简介
Corinne Z. Wohl 教授
Corinne Wohl教授是C. Wohl & Associates，Inc 的执业管理顾问、执行教练和总裁。拥有35年的医院管理、医师执业管理和医疗保健咨询经验。Corinne教授的激情在于与外科医生和管理人员建立信任关系，帮助他们推进生活中的工作，实现个人的最佳状态。Corinne教授专长于眼科领导力有效性、实践操作增强、财务基准和分析、管理团队发展以及经理和医师领导者的高管培训。她喜欢与各种各样的客户合作，从个人执业者到大型机构，将自己丰富的业务和诊所运营经验运用到各种规模的实践中，同时帮助客户看到他们企业发展的更长远、更广阔前景。Corinne教授是Ophthalmology Management、Ocular Surgery News、Eye World、Administrative Eyecare、Cataract & Refractive Surgery Today的撰稿人。她一直是美国眼科管理人员协会的积极成员，包括担任Administrative Eyecare杂志的编辑委员会主席和全国眼科管理人员认证委员会成员。
John B. Pinto 教授
John B. Pinto教授是美国眼科实践管理主题方面发表文章最多的作者之一。他于1979年创建了J. Pinto & Associates，Inc 。从那时起，他为制药公司、基础科学中心、医院、多专科诊所和单专科机构提供战略规划、运营和营销建议。40年来，该公司的大部分工作服务于眼科实践，从小型个体实践到大批量市场领导者、教学中心和眼科产品公司。John B. Pinto教授最出名的是作为一个大大小小实践的战略规划和经济顾问，除了涵盖现代执业运营管理的大部分层面外，他还是一名职业顾问，为应届毕业生和就业中期的眼科医生提供个人辅导和合同谈判服务。他目前的职业生涯包括继任规划、执业评估、合作伙伴争议调解、并购咨询以及管理人员和医生的领导力发展。John B. Pinto教授是一位多产的作家，编写过多本著作，是Ocular Surgery News、Ophthalmology Management、Premier Surgeon编辑委员会的成员，也是其他眼科护理出版物的定期撰稿人。
著作说明
《将眼科管理人员及其管理团队的技能、绩效和职业满意度提升到一个新的水平，第二版》就像口袋里有一个专家导师一样，提供实用的技巧、具体的建议和针对眼科管理人员面临的任何障碍的逐步指南。本书的独特性在于它的设计和多功能性，其简单易学的工作簿风格，可以一页一页地阅读，一个任务一个任务地完成，或者跳过某个任务。无论在何种情况下，这本书是使技能、表现和职业满意度一路飙升到顶峰所必须的工具。作者Corinne Wohl教授和John Pinto教授是该领域无可争议的专家，拥有数十年为各种规模的眼科手术提供建议的经验，并出版了大量关于该主题的书籍和文章。在本书里，Wohl教授和Pinto教授引导管理人员，在指导和发展他们的整个管理团队时如何采用最佳实践。《将眼科管理人员及其管理团队的技能、绩效和职业满意度提升到一个新的水平，第二版》也是医生领导者(和培训中的领导者)的一个有用工具，他们可以通过有效的非专业经理来实现董事会层面的目标。
《将眼科管理人员及其管理团队的技能、绩效和职业满意度提升到一个新的水平，第二版》为读者提供:
关于如何为每个经理和管理员，创建开发项目的定制支持和实用技巧
更好地逐步解决问题的过程
作为线性职业发展计划的一部分，可立即使用的工作表、见解深刻的自我测试和记分卡
目录
Contents
Dedication
About the Authors
Foreword by Suzanne D. Bruno, MBA
Introduction
Section I?? ?Core Administrator Skills
Chapter 1?? ?Essential Administrator Skills
Chapter 2?? ?The Role of Assertiveness in Effective Practice Administration
Chapter 3?? ?Getting More Done: Organization, Prioritization, Delegation, and?Time Management
Chapter 4?? ?Prioritizing Your To-Do List
Chapter 5?? ?Strengthen Your Career and Practice With Accountability Tools
Chapter 6?? ?Encouraging Great Communication
Chapter 7?? ?Making the Shift From Memory to Manuals
Chapter 8?? ?Checklists to Help You Stay Organized and Efficient
Chapter 9?? ?Management’s Role in Boosting Each Patient’s Experience?? ?
Section II?? ?Boosting Career Consciousness and Effectiveness
Chapter 10?? ?Are You Pursuing an Intentional or an Accidental Career
Chapter 11?? ?What’s the Difference Between an Office Manager and?an Administrator?
Chapter 12?? ?The Value of a Mentor at Every Stage of Your Career
Chapter 13?? ?Coaching Up and Down the Ranks to Enhance?Practice Performance
Chapter 14?? ?Wohl’s Administrator Success Factors
Section III?? ?Mid-Level Manager Development
Chapter 15?? ?Strong Department Leaders Make Strong Practices
Chapter 16?? ?For Administrators: Working With Each Mid-Level Manager to?Create a Personalized Career Development Plan
Chapter 17?? ?Begin With the Ending in Mind: What Level of Management Staff?Does Your Practice Need to Succeed in the Future
Chapter 18?? ?Peer-to-Supervisor Promotions: Transitions and Challenges?? ?
Chapter 19?? ?Wohl’s Rules for Building a Strong Mid-Level?Management Team
Section IV?? ?Ophthalmology Is a Team Sport
Chapter 20?? ?How Aligned Is Our Practice
Chapter 21?? ?Leading Your Team Past the Inevitable Conflicts of Practice Life
Chapter 22?? ?How to Lead More Effective Meetings
Chapter 23?? ?What Makes a Team … Work? Evaluate How Your?Teamwork Is Doing
Chapter 24?? ?Create a Staff Team of Engaged “Employee-preneurs”
Chapter 25?? ?Problem Solving and the Benefits (and Limits) of Practice Task Force?Committee Work
Section V?? ?People Are at the Heart of Our Job: Human Resources Management
Chapter 26?? ?Fifteen Tips to Avoid Bad Practice Hires
Chapter 27?? ?Optimizing Staff Training
Chapter 28?? ?Motivating Your Practice Staff
Chapter 29?? ?Recognizing Staff Contributions to Your Practice
Chapter 30?? ?Avoiding the High Cost of Staff Turnover Rates
Chapter 31?? ?When Is the Right Time to Terminate an Employee?
Chapter 32?? ?The Importance of Conducting Exit Interviews
Chapter 33?? ?Adding Value to Your Employee Performance Appraisals
Chapter 34?? ?Setting the Tone of Your Practice Culture
Chapter 35?? ?Letting Every Worker Help Your Practice Improve
Chapter 36?? ?The Business Benefits of Workplace Enjoyment
Chapter 37?? ?Human Resources Issues: What Should I Do When …?
Section VI?? ?Meaningful Measurements: Benchmarking Key Performance Indicators
Chapter 38?? ?Math: Your Second Language as Administrator
Chapter 39?? ?Critical Numbers for Data-Driven Decision Making
Chapter 40?? ?Right-Sizing Your Technical Department’s Staffing Levels
Chapter 41?? ?Reducing Practice Labor Costs by Measuring and Improving?Staff Turnover and Separation Rates
Chapter 42?? ?Unpolished Clinic Operations? Examine and Smooth?Your Patient Flow With This Daily Clinic Review Tool
Chapter 43?? ?How a Pro Forma Helps You See the Future
Chapter 44?? ?Being an Effective Steward of Practice Resources: Conducting “Rounds” on Your Practice’s Support Systems
Chapter 45?? ?A New Benchmark ORUS: Your Ophthalmic Resource?Utilization Score
Chapter 46?? ?Improving Your No-Show Rate
Section VII?? ?Leading Together With the Doctors in Your Practice
Chapter 47?? ?Practice Business Problems? Think Like a Doctor
Chapter 48?? ?How Surgeons Can Help Themselves by Helping Their?Management Team Thrive
Chapter 49?? ?Perking Up Your Practice Tempo With Greater Operational Agility: How Doctor-Leaders Can Help Their Administrators
Chapter 50?? ?How to Seamlessly Add a New Associate Doctor to Your Practice
Chapter 51?? ?Helping New Physician-Owners Become Better Practice Partners
Chapter 52?? ?Benefits of the Physician–Administrator?Dyadic Leadership Model
Chapter 53?? ?For Doctors: On Choosing and Managing the?Right Practice Administrator
Chapter 54?? ?A Practice Management Pop Quiz for You and?Your Administrator
Appendices?? ?
Appendix A?? ?Administrator Career Satisfaction Rank and Rate
Appendix B?? ?Doctors and Administrators: Actors on the Same Stage
Afterword by Craig N. Piso, PhD
Financial Disclosures
Index
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Linda Gareth
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